Shipping policy

We keep little stock. Most items are ordered on demand and shipped from our forwarding warehouse based overseas. The shipping fees depend on the product weight and shipping destination,
so different products, and destinations will have different shipping fees. You can check the shipping fees from the product description page.

The shipping fee is R65. However, we offer FREE SHIPPING for orders over R600.

Handling time: 1 - 3 working days (Reckah Store (PTY) ltd must process your order and put all your items through its strict quality-control tests.)

Orders are delivered to our customers in around 7 - 15 working days with private couriers only. We have a dedicated team to keep things moving quickly, and we will keep you updated on your order via SMS, email & WhatsApp. If the courier is unable to reach you, it will then be sent to your nearest PAXI collection point to ensure delivery. 

Note: When you place an order for a product from Reckah Store (PTY) ltd.co.za, Identity Documents (ID information) may be required for customs clearance.

Customs regulations in certain countries require you to provide ID for customs clearance. Reckah Store (PTY) ltd safely & securely stores the ID information to transmit the information to the carrier and Customs officials. This process allows your packages to clear Customs without additional delay.

• Countries, regions, and jurisdictions that can require an ID number include: Argentina, Bahrain, Bangladesh, Bermuda, Bolivia, Brazil, Bulgaria, Chile, China, Croatia, Cyprus, Czech Republic, Dominican Republic, Egypt, El Salvador, Guatemala, India, Indonesia, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lithuania, Mexico, Nigeria, Norway, Oman, Peru, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, South Africa, Slovakia, Slovenia, South Korea, Spain, Sweden, Taiwan, Turkey, United Arab Emirates, Uruguay.

Return Guarantee
For whatever reason, if you are unsatisfied with your order within 7 days you can return it to us in new condition for a refund minus the shipping charges.

DOA Guarantee
If your item arrives damaged, please contact us within 7 days and provide clear and valid proof. Reckah Store (PTY) ltd will make compensation based on the damage situation.

Missing/Wrong Items Guarantee
If you receive a parcel with missing/incorrect/secondary packing items, please contact us within 7 days of delivery and provide the relevant proof. Reckah Store (PTY) ltd will make compensation based on the damage situation.

Estimate Total Delivery Time

Before your order is shipped, Reckah Store (PTY) ltd must process your order and put all your items through its strict quality-control tests. Because of this, Total Delivery Time is different to shipping time alone.