Manage Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. We cannot accept any return request if submitted after 7 working days of delivery.

• If a product gets damaged or was faulty upon delivery - we offer a 100% refund.
• If the incorrect product was delivered - we offer a 100% refund.
• If you did not receive your order for any reason - we offer a 100% refund.
• If an item or component is missing from your order - we offer a 100% refund for the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note for change of mind returns (I made a mistake, ordered incorrectly): Does not qualify for a full refund. In 'change of mind' returns, we will charge 35% of handling fees and the cost of exporting the item back to the supplier. 

If you have received a product that is different to what is written in the description, you are eligible for a full refund if you contact us within 7 days of delivery.

You can always contact us for any return questions at support@Reckah.com.

Cancellation

You can cancel your order by submitting a cancellation request via email. To cancel your please your order please send an email to support@Reckah.com

Only orders that have not shipped can be cancelled. Once the order ships, then cancellation is not possible.

Please note that if the order has already been shipped and a cancellation is requested, then we will charge a handling fee of up to 35% restocking fee and the shipping cost to send the item back to the supplier.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. Items of a personal nature cannot be returned (Roll-on, clothing, etc). Only items that are unopened in their original packaging may be returned. Not all returns or cancellation requests will be granted.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.